Welcome to Sorel Shop’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always ready to assist you.

Product Questions

What types of footwear do you offer?
We specialize in women’s footwear including boots, sandals, shoes & sneakers, slippers, and socks. Each product is crafted for durability, comfort, and style to accompany you on all your adventures.
Are your products suitable for outdoor activities?
Yes! Our boots and sneakers are perfect for outdoor adventures, from mountain treks to urban exploration. We design our footwear to be both functional and fashionable.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient shipping methods:
• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping: Available on orders over $50, delivered via EMS within 15-25 business days after dispatch
How long does order processing take?
We process all orders within 1-2 business days. You’ll receive a tracking number once your order is dispatched.
Do you ship worldwide?
We ship to most countries worldwide, though delivery to some remote areas in Asia and other select regions may not be available.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be unworn and in their original packaging with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. Include your order number and reason for return.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.

Company Information

Where is Sorel Shop located?
Our company address is: 3386 Late Avenue, Oklahoma City, US 73102
How can I contact customer service?
You can reach our friendly customer service team at [email protected]. We typically respond within 24 hours.
Need more help? Contact us at [email protected]
Thank you for choosing Sorel Shop—where every step begins with confidence.